Shipping & Returns

Shipping Time
Your order will be prepared and shipped within 6-12 business days.
If a specific delay may occur, we will contact you by email to arrange a new delivery deadline.

Shipping Costs
The costs vary depending parcel weight and country of destination.

European Union (excluding regions with specific tarifications)
from 0 to 5 kg : € 8,00
from 5 to 10 kg : € 14,00
form 10 to 20 kg : € 18,00

Switzerland + EU regions with specific tarifications 
from 0 to 5 kg : € 30,00
from 5 to 10 kg : € 45,00
form 10 to 20 kg : € 55,00

Rest of the World

from 0 to 5 kg : € 35,00
from 5 to 10 kg : € 55,00
form 10 to 20 kg : € 105,00

 

Note: When ordering products for delivery outside of the European Union, you may be subject to import duties and taxes. Any additional charges for customs clearance must be borne by you. We have no control over these charges.

 

Returns
If you’re not satisfied with your order you may return your unused and undamaged item(s) for any reason, within 14 days.

 

Process for returns
To return your order, simply follow the steps below:

1. Send us an email, within 14 days of receiving your order, to office@studiodellealpi.com and let us know which item(s) you would like to return and why.
2. Pack your unused and undamaged item(s), correctly and with a maximum of protections, in the original packaging (within the 14 days of receiving your order).
3. Seal the box securely.
4. Go to your nearest post office and send the box to our return address below. The return shipment costs must be paid by the customer and is not covered by Studio delle Alpi.
5. Send us an email with the name of the company in charge of the shipping and the tracking number.
6. Keep receipts and tracking numbers as proof of you return.

Return address:
Studio delle Alpi
Attn: Return department
54, rue Charles Martel
L-2134 Luxembourg
LUXEMBOURG

 

Refund
Once we receive your returns, all item(s) will be inspected. Products must be returned unused and undamaged with the original packaging and labels attached.

A full refund of the purchase price will be given, including the orignal shipping charges.

The shipping costs made by the costumer to return an order, must be paid by the customer and is not coverd by Studio delle Alpi. Unless there was a mistake in delivery.

If an item is used or damaged, the item(s) will be sent back to you and a refund will be refused.

We will refund your order within 14 working days counting from the day we receive your order. Please keep in mind that it can also take up to 14 days to receive your return.

 

Exchange
If you want to exchange your order you’ll need to place a new order and return the original product for a refund.
For any further information or question about exchange, please send us an email to office@studiodellealpi.com